Other Questions? Please feel free to reach out via email at firstname.lastname@example.org or DM @ruth_artistrydecor on Instagram. We will try our best to respond within 24 hours. Thank you!
Yes! We open up a limited amount of custom orders each month. Please reach out via email at email@example.com in order to get on our custom list. With each custom order, a $50 deposit is required prior to the beginning of your project. This will be applied to your total purchase as remaining balance will be due upon completion of your piece.
Yes! We are located in Wisconsin. Use code LOCALPICKUP at checkout. We will send you an email or Insta DM with pickup instructions when your order is ready.
At this time, all of our original Ruth macrame pieces are made to order. We do not keep a back stock of each piece. Our products are made by hand and are crafted with a lot of care and attention to detail. Due to the handcrafted nature of our products and process, this takes time and we ask and appreciate the time to make sure your piece is everything you wanted, and more. You will generally see your piece marked as “shipped” 1-2 weeks after your order is placed. Please note that this may vary due to an influx of orders. If you would like your piece before a specific date, please contact us via email at firstname.lastname@example.org and we will try our best to accommodate.
No. It is a future dream of ours to open up our own little Ruth shop for you all to enjoy and experience. Currently we do participate in multiple markets throughout the year. Head over to our markets page to see where our next market is to get a full Ruth experience. Also by following our Instagram @ruth_artistrydecor you can see behind the scenes of our “Ruth Shop” currently located in our 680 sq foot home.
Please reach out via email immediately. Also please provide pictures of your damaged item and your order number and we will do our best to accommodate. If for some reason you received the wrong item, please reach out so we can evaluate the situation and make it right.
Depending on your location, expect your order to arrive anywhere from 5 days to 2 weeks. Although this is not always ideal, given our current worldly situation, we do not have any control over shipping times or delays once your order leaves our shop. If you have any concerns please do not hesitate to reach out. We appreciate your patience with this.