SHIPPING + RETURN POLICY

RETURN POLICIES

Home decor - we do not accept returns on home decor items for a “change of mind” status. If you are looking to return a home decor item, please reach out and we will evaluate on a case by case basis. At this time we can not offer exchanges on home decor due to the limited amount of stock in our home decor category and due to them selling out.

Macrame - All items are non-refundable and can not be returned or exchanged once it is shipped. If there is damage or an issue with your product, please reach out via email. Also please provide pictures of your damaged item and your order number and we will do our best to accommodate.  

With all returns please allow 7-10 days for the funds to return to your bank account as the refund has been issued. 

Clothes- We currently do not offer refunds due to a change of mind status due to limited stock. 

Returns/Exchanges:

  • You have 14 days after to return for full credit. 
  • Any return requests after the 14 day mark will be available for store credit only. 
  • Please note that we only offer exchanges for the same item in a different size, if available.
  • For exchanges you are responsible for the return label cost, we will cover the additional postage to send your new exchange item to you. This pre-paid postage will be billed to you.
  • Store credit does not expire and may be used towards purchase of in-stock items only. You can use it by entering it in the discount box at the checkout. 
  • All returned items must be returned unworn, unwashed, and undamaged with all original tags attached.  If returned items do not meet the above criteria, they will not be accepted for return and sent back to the customer
  • All bralettes, bodysuits and sale items are final sale and not eligible for return/exchange. 

Instructions for Return:

  • You can start the return/exchange process by clicking here
  • Log in the email address you have used to purchase and confirm your order. 
  • Click on your recent order and choose the item you would like to return to start the return process.
  • After your return has been accepted, a prepaid return label will be emailed to you. If you can not find this email, please be sure to check all of your email inboxes before reaching out.
  • Your $7.99 prepaid return label that will be deduced from your return total. Please note that the prepaid label must be used within 3 business days or it will expire.
  • Once we receive your return we will send you an email with your return credit or in store credit code within 3-5 business days.
  • Store credit is calculated automatically to reflect any discounts and taxes at the time of purchase.
  • Please note that Ruth Artistry + Decor is not responsible for lost or stolen packages.  We will do our best to help you locate your package but the customer is ultimately responsible for filing a claim with the shipping company

SHIPPING

  • Shipping is FREE on all U.S. orders $100 and over! Use code FREESHIP at checkout.
  • Orders are processed and shipped out within 5 -10 business days (depending on the season)
  • FREE local pickup is available from our “Ruth Warehouse” located in Hudson, WI (please include in order notes in your shopping cart.)

All orders will ship with a tracking number via USPS or UPS. This number will be emailed to you once your label is created. If you did not receive a tracking number via email, please check that your email is entered correctly on the order and please reach out via hello@ruthartistrydecor.com 

Please note that an incorrect shipping address may result in your package being returned or abandoned. Any return shipping fees or loss of an item due to incorrect shipping information is to be covered by the customer. 

Ruth Artistry & Decor is not responsible for any lost items. If an item arrives damaged please refer to our FAQ page

Shipping costs are not determined by Ruth Artistry & Decor. We can not change or alter a shipping rate, as they are calculated in real time based upon package size and weight. Any excessive shipping overages will be refunded.