SHOP POLICY

RETURN POLICIES

Home decor - We do not accept returns on home decor items for a “change of mind” status. If you are looking to return a home decor item, please reach out and we will evaluate on a case by case basis. 

Macrame - All items are non-refundable and can not be returned or exchanged once it is shipped. If there is a damage or an issue with your product, please reach out via email. Also please provide pictures of your damaged item and your order number and we will do our best to accommodate.  

With all returns please allow 7-10 days for the funds to return to your bank account as the refund has been issued. 

EXCHANGES

At this time we can not offer exchanges due to the limited amount of stock in our home decor category and due to them selling out.

SHIPPING

All orders will ship with a tracking number via USPS or UPS. This number will be emailed to you once your label is created. If you did not receive a tracking number via email, please check that your email is entered correctly on the order and please reach out via hello@ruthartistrydecor.com 

Please note that an incorrect shipping address may result in your package being returned or abandoned. Any return shipping fees or loss of an item due to incorrect shipping information is to be covered by the customer. 

Ruth Artistry & Decor is not responsible for any loss or damaged items. If an item arrives damaged please refer to our FAQ page. 

Shipping costs are not determined by Ruth Artistry & Decor. We can not change or alter a shipping rate, as they are calculated in real time based upon package size and weight. Any excessive shipping overages will be refunded.